— QuestionsPrivate Family Office

FAQ

Questions,
Answered.

Everything you may wish to know about our approach, our standards, and how we support families with discretion and care.

We begin with a private conversation to understand your family's rhythm, values, and expectations. Every candidate is then introduced through a carefully managed, multi-step process: personal interview, reference verification, background checks, practical assessment, and final presentation. We remain present at every stage until the right match is in place.

Most families first meet a shortlist within two to four weeks. More bespoke or international placements may require additional time, particularly when specific language, travel, or cultural requirements are involved. Quality is never rushed.

We place Nannies, Family Assistants, Family Managers, and Travel Nannies — each selected for discretion, experience, and the ability to integrate gracefully into a private household.

Nannies focus on the direct care, development, and daily wellbeing of children. Family Assistants combine child-related support with household coordination, errands, and scheduling. Family Managers oversee the broader household ecosystem, including staff, logistics, and administrative flow. Travel Nannies accompany families on international journeys, providing seamless continuity for children away from home.

Yes. Every candidate is verified through identity checks, employment history, formal references, and, where appropriate, criminal record checks. Discretion is maintained throughout, and we only present candidates who meet our full standard.

Yes. While our home is in Germany, we source and place professionals across Europe and beyond, always with careful attention to local regulations, language, and cultural expectations.

Yes, we place both live-in and live-out professionals, depending on the needs, structure, and privacy requirements of the household.

After the consultation, we prepare a tailored search brief and begin our private outreach. You will receive a curated shortlist, followed by structured interviews, a trial period if desired, and ongoing support during the onboarding phase.

Each placement is priced according to the scope, duration, and level of the role. We provide a transparent fee structure after the initial consultation, with no hidden costs.

Candidates are invited to complete a discreet application, followed by an interview, reference review, and certification process. We look for professionals who bring not only experience, but also warmth, discretion, and a genuine understanding of private family life.

— Still Curious?

A private conversation
is the next step.

Every family is unique. We would be delighted to learn more about your needs and discuss how ZEN Family can support you.