Single point of contact.
One named person — reachable, briefed, accountable.
— Family Concierge · Germany
Household coordination, school and medical logistics, travel and relocation — quietly organised for families in Frankfurt and across Germany.
A family concierge is a private operational function held for the household as a whole — a single point of contact for the repeated, high-stakes decisions that keep family life running quietly.
ZEN Family holds this function for a small number of families in Germany, working alongside existing staff and family offices where they are in place, and quietly stepping in where they are not.
— What we handle
Concierge work typically includes school and Kita coordination, medical appointments, holiday planning and travel logistics, household staff cover, relocation and settling-in, event coordination, and the many small requests that fall between roles.
Every family engages us for a slightly different scope, shaped around what is genuinely useful — not around a package.
— How we work
You have a single named contact, reachable through the channels you prefer, with agreed response windows. Every request is documented internally so nothing depends on memory.
We work in German and English as standard, and coordinate with your existing lawyers, accountants and family office where relevant.
— Where we operate
Based in Frankfurt am Main and delivering throughout Germany, with regular engagements across the Rhein-Main region, Munich, Berlin, Hamburg, Düsseldorf and Stuttgart. Internationally coordinated with partners in Belgium, France, Monaco, Switzerland and Italy.
One named person — reachable, briefed, accountable.
German and English; further languages on request.
Family details are held internally and never shared externally.
We integrate quietly with a house manager, PA or family office.
Nothing depends on one conversation or one memory.
Retainer defined and reviewed openly — no scope creep.
— Questions
No. We complement them, or hold the coordinating function directly where there is none.
Yes — throughout Germany and coordinated abroad for second residences.
After a scoping conversation we propose a monthly hour band with a defined response time, reviewed openly at agreed intervals.
Yes. Three to six month engagements are common for a relocation or a new-home settle-in.
— The Next Step
Tell us what would actually help. We will structure the rest privately.